Please note that we are not fully operational because of lockdown and social distancing. My staff cannot come in to work, and we cannot operate as we are used to. We are trying to get back into the “swing of things” within what is allowed, but it is a soft opening and slow process due to many factors, such a stock, travel times, and most importantly, my right hand lady whom is not able to come in and help me. We will start to work on hats and winter items as soon as she can come back to work. Dolls, Toys and Decor items can only be worked on and delivered during and after level 3 of lockdown, with lead times still applicable as well.
Please be patient with us as this is not normal circumstances, and we are affected by this.
If you want to order and are unsure of anything, PLEASE get in touch with me, I am happy to help.
Whilst we will endeavour to have small quantities of stock available in certain items, it is not always possible to have stock of everything, due to the time our items take to make. If an item shows “IN STOCK” it is available and can be shipped within 1-10 working days depending on the item. Some items are ready to ship (RTS), where some In Stock items may require last finishing touches before sending.
Items that are “Made to Order” will be booked and made on confirmation of order. Please bear in mind some items take longer to make than others. The lead time of items will be advised on each individual product listing.
General Estimated Lead Times:
All items are handcrafted with the utmost love, care and attention to detail. All items are bespoke made on order; everything we make is time intensive, therefore lead times do apply. HANDMADE takes time ♥
Classic Hats Collection – 1-3 weeks
Novelty Hats Collection – 3-4 weeks
Newborn Photography Props – 4-6 weeks
Heirloom Dolls & Toys – 4-6 weeks
Nursery Mobiles – 4-6 weeks
*All above items – lead times depending on item, quantity and volume of orders on hand
Rugs made to order – 2-4 weeks (subject to availability of yarn)
Pouffs made to order – 4-6 weeks (subject to availability of yarn)
*Email for more info – Custom Order Request Form
Shipping & Delivery Policy
Delivery times are subject to stock availability & status. Please note most of our items are made on order, therefore lead times do apply.
Bella Poppelina will supply all goods to the delivery company in good order.
We proudly make use of The Courier Guy, one of South Africa’s leading express online courier companies for all national deliveries. (www.thecourierguy.co.za)
We charge a flat rate of R80 per parcel under a volumetric weight of 15kg.
We make use of domestic road freight for all our standard “flat rate” deliveries. This means your parcel will be delivered within 2-4 working days once it has been dispatched.
Parcels of a volumetric weight of under 2kg will be shipped with Overnight Delivery (Only applicable to Main Centres).
Bella Poppelina reserves the right to choose the most cost effective shipment method.
Large consignment items with a high volumetric weight are quoted on individually. (Pouffs / Bulk Orders)
** At this point in time we only ship withing South Africa – international clients can email me for quotes on international shipping.